Overview of the Plantronics Voyager Focus UC
The Plantronics Voyager Focus UC is a wireless binaural headset designed for office and call center use, offering Bluetooth 4.1 connectivity with a 30-meter range. It features Active Noise Canceling, stereo sound, and compatibility with platforms like Teams and Zoom, ensuring enhanced audio quality and comfort for professionals.
1.1 Key Features and Benefits
The Voyager Focus UC offers dual-ear stereo audio, a boom microphone with noise cancellation, and up to 15 hours of talk time. It features Active Noise Canceling, a comfortable design for extended wear, and compatibility with leading UC platforms. The headset supports wireless connectivity via Bluetooth and a USB adapter, ensuring seamless integration with PCs and mobile devices.
1.2 Designed for Office and Call Center Use
The Voyager Focus UC is tailored for professional environments, offering a lightweight, ergonomic design for all-day comfort. Advanced noise cancellation and crystal-clear audio ensure seamless communication in busy offices. Its durable construction and intuitive controls make it ideal for high-volume call centers, while integration with UC platforms enhances collaboration and productivity in demanding work settings.
1.3 Bluetooth Connectivity and Range
The Voyager Focus UC features Bluetooth 4;1 technology, offering a robust wireless connection with a range of up to 30 meters. This ensures seamless communication and mobility, allowing users to move freely while maintaining a stable link to their paired devices, enhancing productivity in both office and call center environments.
Components and Accessories
The Voyager Focus UC includes a sleek headset, USB Bluetooth adapter, charge stand, and additional accessories, ensuring a complete and convenient communication experience.
2.1 Headset Description
The Plantronics Voyager Focus UC is a lightweight, wireless binaural headset designed for comfort and clarity. Weighing 155 grams, it features supraaural ear coupling and a boom microphone with noise cancellation, ensuring crisp audio and durability for extended use in professional settings.
2.2 Charge Stand and USB Bluetooth Adapter
The Voyager Focus UC includes a charge stand with a Micro USB cable for convenient charging. The USB Bluetooth adapter enables wireless connectivity to PCs, supporting Bluetooth 4.1. It is compatible with both USB-A and USB-C ports, ensuring seamless integration. The adapter also features an LED indicator for status updates and allows easy switching between audio sources.
2.3 Additional Accessories
The Voyager Focus UC comes with a carrying case for easy transport and a Micro USB cable for charging. Additional accessories include a USB-C cable for newer devices, ensuring compatibility and convenience. These extras enhance portability and connectivity, making the headset a versatile option for professionals on the go.
Connecting and Pairing the Device
Insert the Bluetooth USB adapter into your PC and wait for recognition. Place the headset in pair mode by sliding and holding the power switch until LEDs flash red and blue, confirming successful pairing.
3.1 Connecting to a PC
Insert the Bluetooth USB adapter into your PC and wait for recognition. Open the Control Panel, navigate to Sound settings, and select Plantronics BT600 as the default playback and recording device for a seamless connection.
3.2 Pairing with a Mobile Device
To pair the headset with a mobile device, slide and hold the power button until the LEDs flash red and blue. Open your device’s Bluetooth settings, select “Plantronics Voyager Focus UC,” and follow prompts to complete pairing. A solid blue LED indicates successful pairing. The headset can pair with up to 8 devices but maintains 2 active connections.
3.3 Pairing the USB Bluetooth Adapter Again
Insert the USB Bluetooth adapter into your PC and ensure it is recognized. Put the headset in pair mode by holding the power button until LEDs flash red and blue. On your device, select “Plantronics BT600” from the available Bluetooth options. The adapter’s LED will turn solid when pairing is successful, confirming the connection.
Fit and Charging
The Voyager Focus UC headset weighs 155 grams, designed for comfort with supraaural ear coupling. It can be worn on either ear for convenience. Charging is done via the included charge stand, ensuring the battery is replenished efficiently. The headset also features a battery status indicator for easy monitoring.
4.1 Wearing the Headset on the Right or Left
The Voyager Focus UC headset is designed for versatility, allowing users to wear it on either the right or left ear. The ear cups are supraaural, resting gently on the ears for long-lasting comfort. The boom microphone can be adjusted to fit naturally on either side, ensuring optimal audio quality and convenience for users.
4.2 Charging the Headset
To charge the Voyager Focus UC headset, use the provided micro USB cable. Connect the cable to the headset’s USB port and plug the other end into a USB charger or computer. The LED indicator will flash red while charging and turn solid blue when fully charged. Allow 1-2 hours for a complete charge, ensuring optimal performance and battery life.
4.3 Checking Battery Status
The Voyager Focus UC provides voice prompts and LED indicators to check battery status. Press the power button briefly to hear voice prompts indicating remaining battery life. The LED on the headset flashes red for low battery and turns solid blue when charging. The USB Bluetooth adapter’s LED also indicates connection and charging status, ensuring you stay informed about your headset’s power levels.
Basic Operations
The Voyager Focus UC simplifies call management with intuitive controls. Make, take, and end calls using the call button. Mute or unmute calls with a single touch for seamless communication control.
5.1 Making, Taking, and Ending Calls
To make a call, press the call button. For incoming calls, press once to answer or twice to decline. The LED flashes green for incoming calls and turns solid during active calls. To end a call, press the call button again. The headset emits a tone when a call is connected or disconnected, ensuring seamless communication management. Mute/unmute with a tap for privacy.
5.2 Muting and Unmuting Calls
To mute a call, press and hold the mute button until you hear a tone. The LED will flash red to indicate mute mode. To unmute, press and hold the mute button again until you hear another tone. Ensure proper audio control during calls for privacy and professionalism. The headset provides clear auditory feedback for mute and unmute actions.
Customizing Settings
Customize settings using the Plantronics Hub app, including updating firmware, adjusting language preferences, and enabling extended features for enhanced functionality and personalized use.
6.1 Using the Plantronics Hub App
The Plantronics Hub app allows users to customize headset settings, such as adjusting noise cancellation, updating firmware, and managing language preferences. It also provides insights into battery status and connection strength, ensuring an optimized experience. The app is available for both Windows and Mac, making it easily accessible for all users.
6.2 Updating Firmware
Regular firmware updates ensure optimal performance and add new features to your headset. Use the Plantronics Hub app to check for updates and install the latest version. The app notifies you when updates are available, guiding you through a seamless installation process. Keeping your firmware up-to-date enhances functionality and compatibility, ensuring the best experience for your Voyager Focus UC.
6.3 Changing Language Settings
To change the language settings on your Plantronics Voyager Focus UC, use the Plantronics Hub app. Open the app, navigate to the Settings menu, and select the Language option. Choose your preferred language from the available options to customize voice prompts and enhance your user experience.
Troubleshooting Common Issues
Common issues include pairing problems, connectivity drops, and audio quality concerns. Use the Plantronics Hub app to diagnose and resolve these issues efficiently.
7.1 Pairing Issues
Common pairing issues include devices not detecting each other. Ensure the headset and USB adapter are in pair mode. For the headset, slide and hold the power switch until LEDs flash red and blue. For the adapter, reset it or use the Plantronics Hub app to adjust settings. Restarting both devices often resolves pairing problems.
7.2 Connectivity Problems
Connectivity issues may arise due to Bluetooth range limitations or physical obstructions. Ensure devices are within the 30-meter range and avoid interference from other electronics. Restart both the headset and connected device. Check for firmware updates using the Plantronics Hub app. If issues persist, reset the headset by holding the mute button for 10 seconds while powering on.
7.3 Audio Quality Concerns
Audio issues may include static, distorted sound, or poor voice clarity. Ensure the headset is properly fitted and free from debris. Enable Active Noise Canceling for improved call quality. Switch between stereo and mono modes by holding the mute button for 4 seconds; Check Bluetooth connections and restart devices if necessary. Use the Plantronics Hub app to adjust audio settings for optimal performance.
Maintenance and Care
Regularly clean the headset with a soft cloth and avoid harsh chemicals. Store in a protective case to prevent damage. Use the Plantronics Hub app for firmware updates and maintenance tips. Ensure the device remains dry and avoid extreme temperatures for optimal performance.
8.1 Cleaning the Headset
To maintain the Plantronics Voyager Focus UC, unplug it before cleaning. Use a soft, dry cloth to wipe the headset, including the ear cushions and microphone. Avoid harsh chemicals or moisture. For stubborn stains, dampen the cloth slightly but ensure no liquid enters the device. Regular cleaning prevents dust buildup and ensures optimal audio performance and hygiene.
8.2 Storing the Device
Store the Plantronics Voyager Focus UC in a cool, dry place to prevent moisture exposure. Use the provided carrying case or original packaging to protect it from scratches. Avoid direct sunlight and extreme temperatures. Ensure the headset is charged before storage to maintain battery health. Keep it away from humidity to preserve audio quality and overall performance.
Software and Updates
Use the Plantronics Hub app or Poly Lens Desktop App to update firmware, ensuring optimal performance and new features. Regular updates enhance functionality and compatibility.
9.1 Loading Software
Download and install the Plantronics Hub app or Poly Lens Desktop App to manage your headset’s software. These tools allow you to update firmware, customize settings, and ensure optimal performance. Regular software updates enhance functionality, improve compatibility, and add new features to your Voyager Focus UC headset.
9.2 Keeping Firmware Up-to-Date
Regularly update the Voyager Focus UC firmware using the Plantronics Hub app or Poly Lens Desktop App. Connect your headset, check for updates, and follow prompts to install. Updates improve performance, add features, and ensure compatibility with new devices. Always keep your firmware current to maintain optimal functionality and security.
Extended Features
The Voyager Focus UC offers advanced features like Active Noise Canceling, stereo and mono telephony modes, and hi-fi stereo sound, enhancing both calls and music for improved productivity and audio quality.
10.1 Active Noise Canceling
The Voyager Focus UC features Active Noise Canceling (ANC) technology, minimizing background noise for immersive audio. This ensures clear calls and focused listening, ideal for noisy environments. The ANC can be toggled on or off, providing users with control over their sound experience, enhancing productivity and comfort during extended use.
10.2 Stereo and Mono Telephony Modes
The Voyager Focus UC offers Stereo mode for high-fidelity audio, ideal for multimedia, and Mono mode for focused call clarity. Stereo mode delivers immersive sound, while Mono mode enhances voice clarity in noisy environments. Users can switch between modes by holding the Mute button for four seconds, ensuring optimal audio quality for different scenarios, from calls to multimedia use.
The Plantronics Voyager Focus UC is a versatile and feature-rich headset designed for professionals, offering seamless connectivity, Active Noise Canceling, and intuitive controls. Its stereo and mono modes cater to diverse needs, while the Plantronics Hub app ensures customization and updates. Ideal for office and call center environments, it delivers exceptional audio quality and comfort, making it a top choice for productivity and communication.